• 1.After installing the GPS tracker, the vehicle's trajectory is inaccurate, with significant drifting?

    This problem is usually caused by poor satellite signals.
    1. When our vehicle is driving or stopped, we usually encounter tunnels, high-rise buildings, or places with many trees. In this case, the GPS signal will be weak or even completely blocked. The device cannot receive the signal, and inaccurate positioning will occur.
    2. When the device GPS signal is interfered with or blocked, the device will automatically switch to base station positioning or WIFI positioning according to the strength of the surrounding signal source. When the surrounding base station signal is strong, the device will automatically connect to the base station positioning.

  • 2. Why does the data in the operation statistics not match the actual situation? The mileage statistics do not match the actual mileage?

    The operation statistics function on the monitoring platform is based on the location information uploaded to the monitoring platform by the locator. The location information of the locator may be subject to constraints such as signal, environment, and malfunction.In other words, if the locator is offline or not located, and there is no accurate location data, the operation statistics data may automatically supplement some data, but this will have some errors with the actual route. Therefore, the operational statistics on the monitoring platform can only serve as a reference.

  • 3. Why doesn't the vehicle locator respond or why does it respond incorrectly to the mobile command sent?

    Dial the number on the SIM card of the vehicle locator to see if there is any payment due.
    Check if the SIM card has an active GPRS data plan and SMS service.
    The area has poor signal, leading to SMS gateway delays.

  • 4. The gps locator cannot be turned on?

    The wireless device's battery is drained; it is necessary to replace the battery or recharge it promptly. The wired device has poor wiring; please recheck the device's connections.

  • 5. The GPS tracking trajectory is a straight line.?

    The straight-line tracking trajectory is mainly caused by the installation position affecting the signal. In weak signal environments, unstable positioning can lead to the situation of pulling straight lines, which are considered normal phenomena.
    If it is due to hardware failure of the device, and the device restarts during use causing the loss of positioning data, then the device will need to be returned to the factory for processing.

  • 6.What should I do if my GPS tracker shows that it's expired or out of credit?

    Expired and out of credit' is due to the service term of the locator platform having expired. Users simply need to pay the platform usage fee to the service provider.